Sutton Scotney, Hampshire
Each year, our hospices welcome hundreds of families with life limited children and young people. They receive expert care, from their clinical needs to their leisure time and you would be key to helping us maintain a quality, essential service.
The main responsibility in this important role is to manage the bookings for respite for our two modern hospices. You will be talking to families at a time of stress so you need to be a calm and well organised multi-tasker with a compassionate nature and customer focussed approach. You need to ensure we adhere to our criteria and processes so that the service we offer is fair and equitable as well as of an exceptional standard. In order to maintain our clinical records we need you to be experienced and confident in using databases and keeping records and systems up to date. Our Care Admin office is a busy environment. You’ll deal with requests from families, handle phone calls from various care professionals, provide secretarial support to managers, allocate tasks to our volunteers, help with the arrangements for family events and manage invoices, always with a positive approach. Office skills, communication skills and IT skills are essential as is flexibility and a genuine desire to do your best to help families at a time of need. The role is part-time, 22.5 hours a week which will be agreed with you to ensure that the office is covered at all times.
Interview date – Monday 29 April
A driving licence is essential as we are in a remote location.
Benefits include 28 days holidays (pro rata), group pension scheme, life assurance and the opportunity to work in an organisation where every person matters and every job makes a difference.