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Not for Profit organisation is looking for an Support Assistant to join them on a part-time basis.
The responsibilities of Support Assistant are;
To support with data entry into CRM system, and processing telephone and email enquiries in line with Procedures and GDPR legislation. NB. the role would involve co-listening to and recording details as required for advice line calls handled by the FSO.
To note take and read documentation to the Specialist Family Support Officer as required, to handle information in a sensitive manner and maintain confidentiality applying GDPR.
To assist with data inputting and recording using Microsoft Office applications including Excel and Word; to maintain the FSO’s Outlook calendar, and other accurate and confidential records.
To drive the FSO to appointments, using their own vehicle according to GD License to Drive regulations, ensuring training is kept current.
To administer all Access to Work paperwork, ensuring claim forms are processed and submitted in a timely fashion, in accordance with ATW and GD procedures.
The sucessful candidate will;
Excellent communication. Self-motivated. Effective time management skills. Has a full UK driving licence.
Evidence of dealing with confidential issues sensitively and with total integrity. Positive, team player, flexible, thorough, uses initiative, able to work effectively under pressure, good interpersonal skills. Able to manage the expectations of the customer and recognise when to escalate issues to a higher level.
Computer literate with a good knowledge of Microsoft Office packages
Achievement of GCSE passes or equivalent at least at grade C- Maths & English.
Able to travel to sites as required. Has a flexible approach to working hours. Able to undertake overnight stays as and when required.
Comfortable with dogs in the workplace/ office.
Part time hours
You must have a valid drivers licence
WSP As one of the worlds leading engineering, professional services and technical consultancy firms, at WSP, were passionate about the...Apply For This Job