Northampton, Northamptonshire ACS Recruitment Solutions Ltd
Customer Service AdvisorNorthampton - NN5 Hours - Monday - Friday, 7.00am - 16.00hrs on a rotational basis to include 1 in 2 weekend days ( time back given in the week ) only ever working 5 days per week. Hourly rate - £10.42 per hourTemporary- Permanent (after 12 successful weeks) We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate customer service individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you. Duties

• Inbound customer calls relating to queries around the delivery of their goods
• Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location
• Booking in deliveries with customers
• Writing emails to customers
• Updating and maintaining the database with address details, or updates on the query

The Candidate

• Exceptional customer service skills
• Exceptional communication skills both written and verbal
• MS Office - Word and Email
• Ideally you will have previously worked in a call centre environment, or have come from a complimenting role where you can transfer your customer service and skills
• Happy to be on the phone

IF you are interested, please apply or contact us on