To support the Team Leader and the Officers in providing to a varied client base a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts.
The support tasks will be generally administrative but may involve being accountable for specific litigation processes.
To work to and achieve all internal and external SLA’s set in relation to the administrative and support activity.
To communicate professionally and effectively with clients, 3rd parties, debtors and colleagues by phone or in writing. This may include client billing and reporting.
To issue proceedings and enforcement action appropriately, accurately and in accordance with the court rules.
To deliver successfully to a high standard of quality combined with the expected level of output for the activities actioned.
To negotiate with debtors to maximise the net recovery level achieved for the client.
To comply with all regulatory and ethical standards (including the principles of ‘Treating Customers Fairly’).
To adhere to all client requirements.
You will need to demonstrate competent negotiation skills
Ability to thrive under pressure, responding with flexibility to varying work volumes
Experience in consumer debt collection and debt recovery litigation (including County Court Rules) would be advantageous.
Ability to communicate – both in writing and verbally – in a professional and effective manner.
Competent use of MS Word and Excel.
Shifts and How to Apply:
The role is Full-Time, Part-Time applicants will not be considered.
Shifts are Monday to Friday 09.00-17.00pm
There are no Weekends or Bank Holidays.
Salary initially will be based on experience between £17,000 to £19,500 with progression within the company on offer.
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