London Campus, QA Higher Education
Q Do you fancy a part-time role Monday to Friday 9am-12.45pm in a library environment, where we are education, student and exceptional service focused.
A We have a fantastic opportunity within our London campus where you can really help support and guide our undergrad and postgrad students.
A little more about the role: As Library Assistant you will work closely with the team to ensure our students and academic staff enjoy our library environment and find it conducive to their learning and working. You will enjoy assisting with using the full range of learning resources and other library services; maintaining circulation, enquiries and other library operations.
What you’ll get up to:
Dealing with library enquiries in person, by phone and email
Maintaining the library service desk operations
Assisting with stock circulation, incl. issuing and returning loans, and processing reservations and late return payments
Shelving and tidying stock, maintaining the library environment conducive to learning
Providing support to staff and students in using a VLE and other university systems
Providing support to students in using PCs, MFDs, self-service kiosk and other applicable technologies
Troubleshooting basic IT and facilities problems in the library
Assisting librarians with the programme of orientation and information skills training
Maintaining Library noticeboards, signage and guides
Opening and closing routines
What you’ll bring to the team:
Interest in making students’ experience meaningful and rewarding
Interest in development in the areas of information management, pedagogy, customer service and other relates disciplines
Ability to develop effective relationships with colleagues across teams and departments
Good oral and written communication skills, including the ability to effectively communicate complex information
Good IT skills (office applications and email)
Ability to work independently whilst recognising when support and guidance are appropriate
Excellent interpersonal skills, including the ability to be assertive whilst remaining sensitive to staff and students from a variety of backgrounds
Well-organised and methodical
What we’ll do for you:
Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best training to do your job, or to help you climb the ladder or even try something new.
You’ll work hard and do great things for our learners so we’ll make sure your efforts and achievements are well-rewarded with an attractive perks package.
Core Benefits (pro-rata)
25 days holiday rising to 28 plus bank holidays of course
4% pension contribution
Life Assurance of 4 x annual salary
Something a little extra
Holiday buying – up to an additional 5 days
Cycle to work scheme
3 QA Training Days on a subject of your choice
2 Charity Days
Season rail ticket loan scheme
Corporate gym rates
A little more about us:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre location.
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