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Position: Senior Revenue OfficerLocation: Wallfields, HertfordHours: Full time, 37 hours per weekSalary: £30,245 to £33,487 Grade 7 (inclusive of local weighting)Contract: PermanentClosing Date: 24 June 2019 at 17:00About the role An opportunity for an experienced Senior Revenue Officer has become available to work at Hertford as part of the Council Tax Team. This is an exciting time for you to join our client and develop your career as they are working on the automation of discount and exemptions, text reminders, and promoting self-service and refining the new customer arrangements module, so contributing to the council’s digital agenda. This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for improvement. If successful you will assist with all aspects of the Council Tax for the service including dealing with, court hearings, attending tribunals, face to face contact, telephone, and in writing. Some of the key responsibilities include:- to support the shared service managers in all aspects of the shared services functions and operation- carrying out all day-to-day activities necessary for the efficient and effective collection of Council Tax- contributing to the achievement of EHC’s Service Level Agreements and key performance indicators- undertaking and evidencing appropriate checks and responding to queries in accordance with the relevant legislation and requirements of the service- supervising revenues officers in their day to day work, training and monitoring their progress- attending court and tribunals and presenting cases as on behalf of the Council as necessary- to assist with the development and implementation of new working methods and systems About youThis role will suit a focused, enthusiastic and team player who enjoys change in order to improve the delivery of the service. The ideal candidate will have:- numeracy skills, including the ability to manipulate numerical data- excellent verbal and written communication skills, with a strong customer focus- a recognised qualification IRRV technician or equivalent experience- and an excellent working knowledge of the relevant legislation and regulations relating to Council Tax- at least three year’s relevant management experience in Revenues/Benefits- ability and willingness to help support and provide guidance, support and advice to less experienced staff- experience of using Revenues and Housing/ Council Tax Benefit software- competency in the use of Microsoft Office (Word, Excel, Outlook)About the OrganisationHertford is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages. They also enjoy high levels of employment and a diverse local economy.The vision of the Council is to provide East Hertfordshire residents and businesses with a future that is prosperous and sustainable. In order to achieve this, a number of strategic objectives have been developed, which allow the Council in conjunction with its many partners to focus on the key issues that concern the residents of East Hertfordshire.Whatever their role, everyone contributes to delivering great services to the local community. Their vision is to preserve the unique character of East Herts and ensure it remains one of the best places to live and work. To accomplish this, their focus is to improve the health and wellbeing of the communities, enhance the quality of people’s lives and enable a flourishing local economy. The team is at the very heart of the council – they recognise that together with their elected members, they make the difference to the local communities. They are dedicated to staff development and individual success within a team framework. To help staff deliver, they provide a supportive work environment, development opportunities and work to help everyone achieve their potential, whilst enjoying a positive work-life balance. Benefits of working for them- A variety of flexible working options available, including part-time working, job share, compressed hours and home working- Flexi-time scheme- Free tea and coffee- Local Government pension scheme- Generous annual leave- A range of discounts including high street retailers and local leisure centres- Professional environment where your career path really matters and your development is supported by the organisation- Flexible and supportive team- As part of their Green Travel agenda they actively encourage employees to explore more economical and eco-friendly means of travel to work, e.g. public transport, cycle, walk or car share, and support this through a number of initiatives such as Liftshare.If you do not hear from them within 2 weeks of the closing date please assume that your application has not been successful.If your application has been successful, the recruiting manager will contact you to invite you to an interview.Our client is an equal opportunity employer committed to embracing a diverse and inclusive work environment. They aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
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