IRIS Software Group Ltd
Do you have a Finance or Accountancy degree? Alternatively, you may have an Accountancy qualification or be in the process of working towards one?
We have an excellent opportunity to join our IRIS Customer Support Team based at our brand new Heathrow Approach HQ.
The first line team are the first point of contact for customers calling IRIS support. Customers typically call support when they have a problem, so they can be frustrated, and thus it is critical that IRIS customers are treated with courtesy, care, and consideration. As a 1st Line Consultant, you will be the customer’s first point of contact in support and it is essential this is a positive experience. You will be responsible for recording a concise and accurate description of the issue and agreeing priority (urgency and impact) with the caller.
Whilst full training in our application will be provided, you will need to be prepared to research HMRC Tax legislation, as rules are continually changing, and be able to advise our customers on how the legislation is managed by IRIS applications. Equally as the whole Tax process moves to electronic submissions it is essential you have an aptitude for IT.
Please note, we have both full-time and part-time opportunities available.
Some of the main accountabilities will include:
The role of Customer Support Level 1 – Tax, will be to answer all inbound calls / Live Chat, log and diagnose and resolve problems relating to the IRIS Accountancy Software Suite and associated brands.
What are we looking for?
What’s in it for you?
Find out more about our flexible employment benefits.