The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK. The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy.
The organisation values user-centred design, with a team of more than 70 people specialising in content design, user research, interaction design, service design and graphic design. We’re looking for 5 user research interns to join our team for a learning and development-focused 12-month programme.
You can keep up-to-date with our work on the Home Office DDaT blog.
How we work
Our user researchers tend to work within fast-paced delivery teams – either across several smaller services or dedicated to one larger programme of work. They will form a close partnership with interaction and content designers, and often a business analyst for a given digital service.
Our researchers won’t spend time writing lengthy reports but instead, look for engaging ways to communicate findings to delivery teams and stakeholders across a department unfamiliar with user experience.
As a user research intern you will:
work as part of a multi-disciplinary team designing products and services for the public and internal staff
plan and manage research fieldwork: recruiting and scheduling participants, and organising test venues
learn how to conduct research sessions
learn to recognise patterns in qualitative data and draw conclusions from it
present research findings to members of the team and other interested people
work with interns from other professions to deliver your own project
Skills and experience
You will be someone who:
has experience of qualitative research such as interviewing or conducting usability tests
is a proactive person who seeks out new learning opportunities, takes initiative and works well on their own
welcomes constructive criticism of their work
is resilient in the face of set-backs and uncertainty
is able to speak and write in a clear and simple way
has excellent organisational skills and a strong attention to detail
be studying on, or have completed a degree in design, human-computer interaction, digital anthropology or similar, or has equivalent experience.
have some experience of researching with, or working with, people who may be excluded in society.
knows about GOV.UK and the Government Digital Service, and the service standard.
We are able to offer this role on a full-time or part-time basis. Part-time staff must work a minimum of 3 days a week.
All candidates must have no restrictions on their leave to remain and work in the UK and have been resident in the UK for at least 4.5 years prior to the date of this application. If you do not meet these requirements, we will be able to offer you the role.
How to apply
a response to the following question: Describe your experience of conducting qualitative research. For example, interviewing people, facilitating focus groups, or conducting usability tests. (500 words max)
Applications will be reviewed on this basis. Candidates who do not upload all the required documentation will not be shortlisted.
Please read the attached role definition, it includes important details about the role and the application process.
Civil Service pension schemes may be available for successful candidates.
Things you need to know
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .
If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Selection process details
This vacancy is using Success Profiles , and will assess your Ability and Experience.
A candidate’s relevant experience will be assessed using their CV, their response to the question above and at interview.
A candidate’s ability as a user researcher will be assessed at interview through practical exercises.
Candidates will be shortlisted based on the essential criteria, listed above. If we receive a high volume of applications, we will shortlist on the 1st essential criteria (experience of qualitative research such as interviewing or conducting usability tests).
Feedback will only be provided if you attend an interview or assessment.
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.