Customer Services Officer NEW

Horsham, Sussex
Morgan Mckinley (Crawley)

Morgan McKinley is recruiting a Customer Services Officer on behalf of a leading organization. This agency role involves delivering outstanding support to clients, internal teams, and partners, ensuring high standards of service, compliance, and efficiency. The ideal candidate will be customer-focused, proactive, and able to manage multiple priorities in a fast-paced environment.

Main Duties and Responsibilities:

• Respond promptly and professionally to customer questions
• Assist with data analysis, cleansing, and system migrations
• Support the rollout of new systems and processes
• Deliver training sessions in person and remotely
• Test system updates and provide feedback
• Follow policies on data protection and confidentiality
• Focus on delivering excellent customer service and compliance
• Keep developing your skills to stay current in your role

About You:

• Previous experience in customer service or support roles
• Good communication and problem-solving skills
• Comfortable working with data and software
• Reliable, proactive, and eager to learn
• Able to work well independently and as part of a team