Service Delivery – Data Centre Operations

Bench IT

Service Delivery – Data Centre Ops

London

Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies and telecoms cabling infrastructure.

Key Responsibilities

• Leading, managing, and developing a team within a Data Centre environment
• Ensuring service delivery meets contractual and SLA requirements
• Managing projects through the full life cycle
• Applying ITIL processes for service measurement and change management
• Producing financial and operational reports, including trend analysis
• Supporting telecommunications infrastructure cabling and Data Centre technologies
• Building strong relationships with internal stakeholders, suppliers, and industry partners
• Maintaining high standards of governance within a regulated environment

Required Skills & Experience

• Demonstrable experience in staff leadership and people management
• Experience managing projects across the full life cycle
• Proven experience working within a Data Centre environment
• Strong Service Delivery Management experience
• Experience working in banking or other highly regulated environments
• Strong understanding of Data Centre technologies, terminology, and BAU support
• Strong knowledge of ITIL processes, service measurement, and change management
• Experience supporting office and/or data centre environments
• Experience producing financial and operational reports, including analysis
• Experience in delivering services to contractual requirements
• Strong people management, leadership, and team development capability
• Able to manage high workloads and work under pressure
• Extensive experience with telecommunications infrastructure cabling
• Good understanding of industry processes, tools, systems, and partners
• Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
• Excellent interpersonal, negotiation, and stakeholder management skills

Desirable

• ITIL certification
• PRINCE2 certification
• BICSi certification

Service Delivery – Data Centre Ops

London