1st Line Service Desk Analyst Part Time

Harlow Wood, Nottinghamshire
Avocet Strategic Resourcing

My client is the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given.

The role is to provide 1st line support and customer care to external customers from within a variety of sectors, this will include support on bespoke products alongside technical support on Microsoft products and general hardware issues.

This position presents a superb opportunity for a structured career in a first-line Service Desk / IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed people to be a part of their growth journey.

Responsibilities:

• Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk
• Taking ownership of issues and maintain regular customer contact
• Communicate with customers demonstrating high levels of professionalism
• Provide support on a range of software and technical issues via phone, email and remote access tools – FULL TRAINING WILL BE GIVEN
• Investigate, capture and record quality data.
• Attempt resolution or escalate to specialist support teams

Essential Skills

• Good communication skills including spoken and written English
• Good standard of education and competent IT skills / technical skills and keen to keep updated with the latest tech advances
• Confident user of Google and Microsoft Office products Windows, Word and Excel
• Ability to ask clear and precise questions, with excellent active listening skills and the ability to communicate effectively at all levels
• Can work on own or as part of a team
• A good logical approach to problem-solving
• The ability to empathise with customers at all levels and build up a good rapport at all levels
• Punctual, flexible and adaptable
• Conscientious and self-motivated
• A can do attitude

Desirable Skills

• Previous IT Support / Helpdesk / Service Desk experience
• Experience using ticketing platforms such as Zendesk or ServiceNow
• Experience troubleshooting any of the following: digital screens, AV, OS, hardware, software

Call us today for an informal chat to find out more about this exciting role or send us your CV for review.

Candidates must be eligible to live and work in the UK to be considered for this opportunity.

Please note that every application received is personally reviewed by our experienced team and we do not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.

SDR/Avocet Strategic Resourcing is committed to diversity, equality and inclusion for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, gender identity, neurodiversity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.