2nd Line IT Support Engineer

Mackenzie Jones IT
2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent.
Onsite – Monday to Friday – 8.30am to 4.30pm.
Must be Eligible to work in the UK.
Education Sector experience preferred

Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students – up to 90 end users. An external MSP will provide 3rd Line Support – the role holder will also partner with the external MSP.
This is a standalone role at the School.

Role:

• 2nd Line Support – Support Teachers & Students – up to 90 end users.
• Configuration of – MacOS, iPad OS, Chromebooks & Windows 11.
• Google Workspace for Education – Administration.
• MDM – JAMF or Intune etc – Set up Mobile Devices.
• Support IT devices in Classrooms – smart boards, projectors, printers, audio visual devices, etc.
• Imaging of Workstations & Laptops.
• Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis.
• Managing end-user hardware provisioning, updates, security, connectivity.
• Supporting Infrastructure Network Switches, Domain Controller & Firewalls.
• Managing 3rd Party Suppliers – ensure cost efficient procurement of hardware & services.
• Asset Management – Assist with the Inventory Management of software licenses, software, hardware & IT supplies.
• Managing, maintaining and developing IT Security & Compliance Policies.
• Align to school procedures and Health & Safety polices.
• Support with the smooth running & development of the IT department.

Technical Skills Required:

• 2nd Line IT Support Engineer.
• Education Sector experience preferred.
• MDM – JAMF or similar InTune etc.
• MacOS & iOS devices – support experience.
• Google Workspace – Office & Email Support.
• Support of End User Devices iPhone & iPad.
• Windows 10/11 – support experience.
• Audio/Visual devices – Smart Boards, Projectors & Interactive Displays etc.
• Hardware & Software support – installation & deployment.
• IP Telephone support.
• Antivirus & Anti-Spam support.
• Network Printer support.
• Basic Networking – Network Connectivity, Domian Controllers, Internet Access, Email, etc.
• Basic Networking – TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps.
• Basic Understanding – issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc.
• Good organizational skills, combined with a proactive approach.
• Excellent communication skills.

Working Hours: Onsite Role – 8:30am – 4:30pm – with some flexibility to work from home during school holidays.

Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.