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3rd Line Service Desk Engineer

City, Cardiff
Focus Resourcing

Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis.

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

Location: Hybrid – working between Head Office in Cardiff, home and at client site (primarily London).

What you’ll be doing:

  • Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
  • Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
  • Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
  • Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
  • Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
  • Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.

What we’re looking for:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • AZ-104: Microsoft Azure Administrator
  • Minimum of 5 years of experience in a similar role.
  • Strong knowledge of infrastructure and security management.
  • Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
  • Excellent problem-solving and communication skills.
  • Proficiency in managing virtual machines, network devices, and security systems.
  • Ability to handle complex technical issues and provide advanced support.
  • Strong analytical and reporting skills.

Salary & Benefits:

Salary between 30-35k dependant on experience, plus excellent benefits including:

  • Private Healthcare Package through BUPA
  • Death in Service (4 x salary)
  • Group Income Protection
  • 23 days holiday per year plus bank holidays
  • First class reward and recognition initiatives
  • Discounted gym membership

Job Overview