Admin Team Leader Part Time

High Wycombe, Buckinghamshire
Platinum Resourcing

Reporting to the Customer Services Manager you will manage a team of administrators.

Salary £32,500, 25 days holiday per annum rising to 27 after 5 years’ service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite.

Full time working hours are Monday to Friday, 37.5 hours per week, 7.5 hours per day, between the hours of 8am – 6pm.

Your duties will include:

• Providing an excellent administration service in line with departmental standards, procedures and guidelines
• Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
• Have full knowledge of all procedures within the Customer Services team
• Understand and uphold all systems within the department
• Daily running of allocated team
• Ensuring all team members work to targets as set by yourself in line with company targets
• Providing reports as required
• Coach and develop the Administration Team members
• Maintain and enhance customer service standards
• Complete and assist with projects

Skills and Experience Required:

• Proven experience managing a team within a busy environment
• Excellent customer service skills
• Leadership skills
• Ability to work to targets
• Attention to detail with a high level of accuracy
• Able to demonstrate initiative and work with little supervision
• Possess influential and persuasive skills set
• Excellent telephone manner
• Proven excellent database management skills