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GroupNexus
Role title: Administration Assistant
Salary: Around £23k per annum rising after 6 months
Place of work: Hampstead, North London/ Hybrid
Hours: 37.5 hours per week
Days of work: Monday – Friday 9 – 5:30pm
About us:
Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We understand that the success of our business relies upon the satisfaction of our clients and as a result, we strive to provide them with the highest service levels at all times.
About the role:
As part of our Customer Service and Enforcement team, our Administration Assistants are responsible for managing and processing a caseload of customer appeals from initial contact through to resolution, ensuring full compliance with industry standards at all stages.
Key responsibilites:
- Managing a caseload of customer appeals via email
- Processing written and email appeals from customers
- Deciding on validity of appeal and whether to reject or uphold
- Ensuring BPA and DVLA compliance requirements are applied to all processes
About you:
- Excellent organisation skills
- Ability to manage own time effectively
- Enjoy working as part of a team and individually
- Excellent writing skills
- Confident using different IT systems
- Experience with Microsoft Excel
- Desire to achieve goals
