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Our client, an award-winning cleaning company is looking for a Russian Speaking Administrator to join their Customer Services team.
Administrator (Russian Speaking)
London SE18
Full time (Monday to Friday, 9:00am-5:30pm (1hr lunch), occasional Saturdays 10am-2pm)
Salary from £29,000 Dependent on experience
Are you a Customer Service or Admin Assistant looking for a new, challenging role?
Do you speak Russian and English fluently?
If you have a good telephone manner and excellent communication skills, our client wants to hear from you.
Your attitude, work ethic, and communication skills will be much more important than your previous experience.
Our client, based in Woolwich, has a friendly multi-lingual office team of eight from various Eastern-European countries. The company prides itself on creating a supportive, caring and fun environment. You can expect free fruit, sweets and drinks as well as lunch arranged by the company on Fridays.
About the Administrator role
You will work as part of the Customer Service Team, reporting the Customer Service Manager.
You will need to communicate in Russian in the office
Your duties will include:
- Organising replacements to cover cleaners’ sickness and holidays
- Taking bookings via phone or email.
- Communicating to customers clearly and concisely.
- Finding smart solutions to the problems as they arise
- Answering email and phone queries
- Raising customer invoices.
- Assigning jobs to suitable cleaning staff
- Following up with clients regarding payments and customer satisfaction.
- Dealing with customer complaints
Full training will be provided for the right candidate.
Skills required
- You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy busy, multi-tasking environment.
- Productive, organised and careful.
- Good telephone manner.
- Good attention to detail and organisation skills.
- Competent with email and Microsoft Office (Word & Excel).
- Good typing speed in English, min 35wpm.
- Self-motivated and pro-active individual.
- Another Eastern European language is an advantage.
This role would suit someone living in Southeast London or East London.
Start date: January 2024
How to apply for the Administrator (Russian Speaking) role:
If you have the skills and experience required for this Administrator (Russian Speaking) role, click “apply” today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes Customer Service Administrator, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Services Executive, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support
