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Call Handler NEW

Crawley, Sussex
Daniel Owen Ltd
Social Housing Call Handler

Location: Crawley
Salary: 17.00 per hour
Hours: 40 hours per week
Contract: Temporary to Permanent
Working Pattern: Fully Office Based

About the Role

We are currently recruiting for a Social Housing Call Handler to join a busy property services team based in Crawley.

This is a great opportunity for someone with strong customer service and communication skills who enjoys working in a fast-paced environment and wants to build a career within the social housing sector.

You will be the first point of contact for residents, dealing with enquiries and providing support across housing and property maintenance services.

Key Responsibilities

  • Handle a high volume of inbound calls from residents and customers.
  • Respond to queries relating to repairs, maintenance and housing services.
  • Log and update repair requests accurately on internal systems.
  • Book and coordinate appointments for repairs and property services.
  • Liaise with residents, contractors and internal teams to resolve queries.
  • Provide regular updates to residents regarding outstanding repairs and appointments.
  • Deal with complaints and escalate issues where appropriate.
  • Ensure all calls and customer interactions are recorded accurately.
  • Provide a professional and helpful service at all times.
  • Work as part of a wider property services and customer service team.

About You

The successful candidate will ideally have:

  • Previous experience in a call centre, customer service or contact centre environment.
  • Experience within social housing, property services, repairs or maintenance is highly desirable.
  • Excellent verbal and written communication skills.
  • A confident and professional telephone manner.
  • Strong organisational and administration skills.
  • The ability to work under pressure in a busy environment.
  • Good attention to detail and accurate data-entry skills.
  • The ability to deal with difficult or challenging customers professionally.
  • Good IT skills and confidence using internal systems.
  • A positive, customer-focused approach.

Job Overview