Community Associate Part Time

Talent Jam Ltd

Community Associate

Salary £25-£28k

No more than 1-hour commute to Hammersmith

42.5 hours per week (Mon-Fri) – will be split shift pattern of either 8am-5:30pm / 8:30am-6pm

Looking for a bubbly and charismatic personality

Ideally has some Serviced Office experience – but not essential.

My client are on the hunt for an exceptional Community Associate, who will act as a liaison, provide product/services information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

The best Community Associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.

Community Associates can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Main Duties:

• Be responsible as part of a team for the day to day running of reception

• Managing meeting rooms. postal and administration duties

• Support the CM and GM in the smooth running of the business centre.

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client

• Update customer information in the customer service database during and after each query

• Work with the management team to stay up to date on product knowledge and be informed of any changes in company policies

• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time

• Keep records of customer interactions, process customer accounts and file documents

• Take the extra mile to engage customers

• Assist in managing regular events and activities Requirements:

• A minimum of a 1- 2 previous experience working in a customer service environment. (Ideally in Hospitality – Hotels and or Serviced Office environment)

• MS Office proficient

• Excellent verbal and written communication skills

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Strong receptionist/customer service experience is preferred with the familiarity of taking meeting room bookings

• Confident, enthusiastic and self – motivated to deliver a good service.

• Intuitive and interested in other people

• Organised and able to prioritise work activity.

• Fluent in English in both verbal and written

• Trouble-shooter – Take ownership and responsibility and use problem solving skills to resolve matters smoothly and in a timely manner.

• Be reliable, flexible honest and a strong advocate for the company.

If you feel you have the above skills and the role excites you then get in touch now.