Connected Services Coordinator Part Time

Milton Keynes, Buckinghamshire
Scania (Great Britain) Limited

Company description:

SGB

Job description:

Connected Services Coordinator:

Location: Milton Keynes

Salary: £25,000 – £29,000 plus excellent benefits package including 25 days holiday, competitive pension scheme, annual bonus and many more!

We have an amazing opportunity for a Connected Services Coordinator to join our Services Department here at Scania GB. To be successful in this position we are looking for an individual who has strong customer service skills, the ability to coordinate activity within the department and confidence in using Excel. You will be responsible for expanding the telematics subscription portfolio and offering stakeholders thorough sales, after-sales, and product support.

Key Responsibilities:

• Coordinate an expanding Telematics and Tachograph portfolio of 74,000 connected vehicles, to safeguard customer compliance and help optimise customer operations.
• Coordinating the activation of subscriptions onto both the subscription and contract management systems, processing documents and charges.
• Provide ongoing support for a team of Services Sales Executives and Regional Sales teams.
• Review and develop current department processes, with a view to driving efficiencies through automation.
• Work closely with fleet customers to ensure accuracy on key client portfolios.
• Provide monthly management and KPI reports.
• Deal with incoming telephone calls & emails in a polite and professional manner.
• Manage and resolve ongoing invoice queries and financial discrepancies.
• Raise invoices and issue purchase orders, making detailed records of all charges.
• Work closely with the factory, technical and Scania Assistance, to proactively raise issues and maximise customer support.
• Any other duties in line with the job scope.

MEET THE MANAGER!Tom has been at Scania for three and a half years and started as an administrator before climbing the ranks to become the Connected & E-Mobility Services Manager. Within the department, every day is different, and there is always room to acquire new knowledge.Here’s a quote from the manager: “The people at Scania make for an incredibly enjoyable environment. The company is willing to support you to help you succeed and motivate you when necessary.”This role presents a wealth of responsibility and opportunities for growth.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.