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COO Part Time

Leeds, Yorkshire
Page Executive

Leeds Permanent £120,000 – £140,000 per year

  • Drive operational strategy
  • Advisor backed digital first strategy

About Our Client

StepChange are the UK’s largest debt charity, with 1,100 colleagues in offices across the country, they are at the forefront of providing debt advice and solutions. Their core objectives are to:

  • Put clients and their needs at the heart of everything they do
  • Empower their people, and further develop their skills
  • Deliver value for money in a changing funding landscape
  • Listen to and collaborate with their growing network of partners
  • Campaign to stop people falling into problem debt, and help them recover if they do.

Job Description

As Chief Operating Officer at StepChange, you will be responsible for providing the strategic direction and leadership in:

  • The operations of the Charity, optimising the advisor backed digital first strategy and delivering the target operating model and desired strategic outcomes.
  • Service delivery and profitability of the Charity’s subsidiary businesses; StepChange Financial Solutions and StepChange Voluntary Arrangements and delivering the target operating model and desired strategic outcomes.

Organisational

  • Contribute to the evaluation and development of the charity’s strategy and performance in conjunction with the executive team and board of trustees.
  • Develop, lead, and deliver the charity’s operations and subsidiaries strategies collaborating with other executives to ensure it aligns to the charity’s overall strategic objectives and desired outcomes.
  • Lead, develop and empower your teams to ensure engaged colleagues are focused on delivering the charity’s strategic objectives and desired outcomes.

Directorate Focus

  • Develop the operations strategy staying abreast of new practices and technologies, and maintain recognition for the quality of client services.
  • Strategically plan for longer term charity needs relating to growth and new initiatives
  • Plan and implement operational strategy to meet agreed organisational performance plans within agreed budgets and timescales.
  • Lead, inspire and co-ordinate the operations and subsidiary leadership teams to create a motivated and successful team.
  • Manage and lead the day-to-day performance of the charity’s operations (debt advice, debt management, mortgage debt advice operations, small business advice and subsidiary companies .
  • Ensure quality and service improvements through direction, participation, and support of such projects.
  • Monitor, measure and report on operations issues, opportunities, plans and achievements within agreed formats and timescales to the executive team and trustees.
  • Establish and maintain appropriate systems and processes for measuring necessary aspects of operational management and development.
  • Continue to drive best practice within the operation and subsidiaries.

Product and Service Development

  • Work in partnership with the Executive team to identify and scope business opportunities through product and service development, mergers and acquisitions.
  • Manage the implementation and integration of new products and services, mergers and acquisitions working in partnership across the charity.

The Successful Applicant

We are looking for candidates with a :

  • Strong track record in operations delivery and leadership
  • Experience of organisations and personal development through cultural change and training
  • Experience working in an organisation that has undergone a large-scale transformation, contributing to project management, process optimisation, and successful implementation of new systems.

It would be advantageous if candidates possess expertise as a change specialist, demonstrating proficiency in guiding organisational transitions, facilitating change management strategies, and ensuring seamless integration within the operational framework.

What’s on Offer

Candidates will receive a salary of £120-£140K depending on experience plus great benefits.

This role will be based in Leeds and involve travel to other offices.

This role offers hybrid working and 2 days per week can be carried out from home.

Page Executive are inclusive Recruiters and Hirers, as reflected in our Clear Assured Platinum Standard Accreditation from the Clear Company. We are passionate about attracting diverse talent and are committed to ensuring our processes are inclusive and supportive.

Page Executive is part of the PageGroup. 200 Dashwood Lang Road , Addlestone , Surrey , KT15 2NX

Job Overview