Wyton, Huntingdon, PE28 2EA
About the job
Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.
This is a small team that sits within Service Support and is an essential part of supporting Regional Delivery Accommodation as a whole, by providing Compensation to serving personnel who have not received the expected service from the Industry Partner relating to their Service Family Accommodation (SFA). The Compensation Team works closely with the Industry Partner in making informed decisions along with providing a high level of Customer Service.
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working, Part-time working and Job Share working patterns will be considered.
The position of Occupancy Support Officer (Customer Compensation) is a key role in the delivery of compensation payments for missed appointments and failed move-ins of Service Family Accommodation. There is an element of customer service within this role so the successful candidate will need a strong attention to detail, problem solving skills, good written and verbal communication and strong organisational skills.
This is a fixed term appointment for the length of the National Housing Prime contract . The appointment will therefore run until November 2021 from the date the successful applicant starts in post.
If you are transferring to MoD from another government department (OGD) you should join the MoD on an inward loan. At the end of the loan you will return to your home department.
If you are a permanent MoD civil servant and are found successful for an externally advertised Fixed Term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to 2 years). At the end of the posting you will return to your previous MoD Business area.
Responsibilities• Logging claims within 24 hours of receipt
• Inputting data on to spreadsheets along with interrogating various IT systems
• Setting up claimant’s files within SharePoint
• Assessing claims by gathering evidence through the Contractors Property Maintenance systems to ensure validity
• Providing response to occupants within 1 month of receipt.
Customer Facing Experience
Some travel may be required.
About our Team
As part of the Licence Team at RAF Wyton you will be working within a busy, diverse and customer facing environment. Working in collaboration with other departments both within DIO and the wider MOD to achieve a high level of customer service.
DIO is part of the Ministry of Defence (MOD). We play a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Under the Future DIO Transformation Programme, DIO will become the MOD’s professional estate services business and realise our organisational vision of providing a better estate, a better service and a better business. See more on Defence Infrastructure Organisation – GOV.UK
To find out more about us, take a look at the attached Quick Guide to DIO or you can view our YouTube video to see more about our work
To help achieve our objectives, we believe in six important values (Safety first, Collaboration, Integrity, Agility, Accountability and Enthusiasm) that underpin our vision and mission. These values equip us for the future and shape how we work together. These values are designed by DIO for DIO.
We’ll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
We are passionate about delivering great things for our customers. But we also know you will have a life outside of work; we respect your priorities and our industry leading flexible working practices will give you real freedom to balance work and life.
We employ talented and diverse people who challenge and guide each other. At DIO you will work within a highly capable team who will support you to develop your skills, knowledge and experience.
Some of the many benefits you will receive:
• Highly competitive pension scheme
• Flexi-time scheme upon completion of 6 months service
• Alternative working practices
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• In addition to 8 public holidays per year you will also receive leave for HM The Queen’s birthday.
• Professional and Personal Development of skills
• Opportunity to join one of our many networks (Race, LGBT+, Gender, Disability and Faith & Belief)
• Minimum of 15 Days Special Leave in a rolling 12-month period for volunteer reserve commitments.
• Special Paid Leave to volunteer up to 6 days a year.
• Enhanced maternity, paternity and adoption leave.
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops
Things you need to know
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At Application the Success Profile elements you will be assessed against are:
Making Effective Decisions
At Interview you will be