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Customer Experience Manager Part Time

Hull, Yorkshire
Grafton Recruitment

Logistics Customer Service Manager

Salary: 40,000 – 45,000

Location: Commutable from Hull, Grimsby, Immingham, Scunthorpe, and Goole

Grafton Recruitment is delighted to be working with a successful business in the Hull area who are looking for Logistics Customer Service Manager to join their established logistics team. As a Logistics Customer Service Manager you will work with internal and external stakeholders to create, develop, enhance and improve the company’s customer experience.

The Role:
Some of your responsibilities below.

  • You will work across internal teams and will be responsible for the management and maintenance of a seamless link between internal business processes.
  • Be the first point of contact for customers’ queries.
  • Address inquiries promptly and professionally.
  • Develop and produce regular reports.
  • Work with other departments to embed company values across functions. Ensure a world-class customer experience.
  • Develop and implement customer service policies and procedures in conjunction with senior team members.
  • Claims Management: Insurance, Shipping Lines, Quality, Commercial Claims, Export Documents
  • Be alert to risks in the business process chain that could have a detrimental effect on the customer experience, and take proactive steps to mitigate these risks.
  • Monitor the progress and keep Customer regularly updated.
  • Co-ordinate weekly customer update reports using data generated across teams.
  • Conduct training sessions.
  • Build and maintain positive relationships with customers, analyse their feedback to identify areas for improvement.

The Candidate:
The ideal candidate

  • Proven experience in a customer service management role with a strong understanding about business processes.
  • Strong problem solving skills and logical approach.
  • Strong interpersonal, influencing and negotiation skills.
  • Ability to analyse data and make informed decisions to improve customer service processes.
  • Exceptional organisational and time management skills.
  • Proactive customer focus approach.
  • Bachelor’s degree in business administration or equivalent college degree & 3 years of proven experience in a customer service role would be advantageous.

If you meet the above criteria, please apply directly by clicking the link or contact Naomi Coates on (phone number removed) / (url removed)

Job Overview