Customer Service Part Time

Reading, Berkshire
Priority Appointments
We’re on the lookout for a dynamic and motivated Customer Service Coordinator to join our industry-leading client based in Aldermaston.This leader in Hospitality supplies is offering a salary of 26k p/a, hybrid working and a discretionary bonus to name a few of the benefits on offer. If you aspire to play a crucial role in a supportive and nurturing team that oversees all aspects of a bustling customer service department, then we are eager to hear from you!Don’t miss out on this opportunity to join a business that prioritises its employees and actively works to develop and better its team members on all levels. The company is most passionate about its customers and strives to meet its clients ever-evolving needs. Due to the location, you must be a driver and have access to your own transport.Associated benefits as the Customer Service Coordinator:• Monday to Thursday, 9:00am 5:00pm (1 hour lunch break) and 9-4.30 on a Friday with a half an hour lunch break.• Competitive Salary of 26k p/a.• 23 days annual leave plus bank holidays. • Standard company enrolment into the pension scheme after 3 months of service. • Discretionary bonus – 10% of the basic salary. • Life insurance after qualifying period.As the Customer Service Coordinator you will:• Manage customer backorders by coordinating with relevant departments and keeping customers informed throughout the process.• Handle customer einquiries, complaints, and escalations professionally via telephone and email, resolving any issues effectively.• Raise invoices and accurately process credits.• Process orders received through different systems promptly.• Communicate with 3rd party warehouse and freight forwarders regarding delivery enquiries, product collections, and freight quotes.• Provide customers with product information and actively promote and upsell new products. What we are looking for:We are looking for a highly organised individual with strong customer service skills who can step into this varied role of processing customer orders, backorders and handling escalations. The ideal person should approach their work day with an enthusiastic attitude, should be able to work well under pressure and recognise the value of teamwork. Previous Customer Service experience is desired. HOW DO YOU APPLY?If you are interested in applying for this position, please use the link or give one of our friendly team a call on .If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information – please refer to our website and privacy policy for more details.