Customer Service Administrator Part Time

Redhill, Surrey
Equals One

Customer Service Administrator

An annual salary of £22,276.80

Based either Redhill or Woking

Full Time Monday to Friday 8.30am – 5.00pm 40 hours (30 mins unpaid lunch break) – part time hours considered

We are currently looking for two Customer Service Administrators to join the team within our Surrey Wheelchair Service across Woking or Redhill service. Flexible working hours can be discussed.

Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical and the repair service.

The Role:

• Manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, serviced, collected by our field-based Engineers
• Monitoring and progressing orders by checking online reports
• Entering referral information for clinical triage
• General administration that supports daily activities and duties
• Booking repair activity

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• Monday to Friday 8.30am – 5.00pm 40 hours (30 mins unpaid lunch break)
• 33 days holiday (including bank holidays) plus optional 5 days unpaid
• Company Pension Scheme
• Life Assurance
• Flexible working hours – Full time or Part time

This role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS