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Reading, Berkshire
UBT
UBT are proud to be working with an established family run SME business based in reading. Due to growth and the business operations expanding from winning new clients, they are looking to recruit a Customer Service Administrator on a permanent basis. The role will best suit a candidate who is reliable, self motivated, a proactive team player and will join a team of six. As the Customer Service Administrator you will be the first point of contact for customers, carry out administrative duties and assist the partners enabling them to focus on new business development and client relations. The ideal candidate would have worked in a customer facing role dealing with queries, quotes and processing order details including tenancy – candidates who have worked as a lettings administrator would be highly encouraged to apply. In return the business are offering an attractive salary, commission, pay reviews and free parking as well as potential progression in line with the business growth.Key Duties/Responsibilities:
To assist the Managers in the effective management of the property portfolios by providing efficient and accurate administrative support for day to day. Carry out reasonable duties as directed which includes but is not limited to: –
- Providing the first point of contact with regard incoming phone calls to the office, dealing with queries and directing the calls as necessary.
- Managing e-mails and ensure all relevant files are updated.
- Managing and updating our online adverts on classified websites
- Responding to enquiries through our adverts and advising prospective customers of availability on our sites, searching for the most suitable/nearest site to them.
- Dealing with tenant’s queries by phone and email
- Upload contractors’ insurance renewal certificates, reports, communications etc
- Obtaining contractor quotations and estimates for maintenance and repairs as directed by the Property Managers/Partners.
- Research suppliers/contractors where we do not have a suitable approved contractor already on our database for a task, obtain quotations for required work and submit for approval.
- Provide a range of office related duties and administration e.g. first aid representative, ordering equipment/stationary, office health and safety compliance/audit.
- Assist the team with making outbound calls for outstanding payments
- Responsibility for hitting the monthly lettings target, through ensuring with the team that the prospective tenants are followed up methodically, waiting lists proactively monitored, adverts online and our website are up-to-date etc
- Contribute to continuous improvement and the development of processes and good practice.
- You must be well presented and be courteous and polite to clients, contractors and work colleagues at all times.
Requirements
- Must be a team player, willing to work well in a small team/family business
- Ability to comfortably handle incoming calls with a good telephone manner
- Able to deal with difficult calls /problems effectively and professionally, calmly & politely
- Be willing and able to assist with a variety of administrative tasks within the office
- Be familiar with Microsoft office, able to learn how to use our IT system
- Be an adaptable and flexible person
- Knowledge of Microsoft Office inc Outlook, Excel & Word
- Well organised with the ability find solutions & solve problems
- Ability to communicate by email and WhatsApp for business (desktop)
- Ability to manage time efficiently and prioritise workload effectively
- Attention to detail and accuracy
- Good communication, interpersonal and telephone skills
Hours: Monday to Friday 8am – 4.30pm no weekends.
Benefits
- Salary of £25-£32k per annum
- 21 Days Holiday + Bank Holidays.
- Free unlimited access to LinkedIn Learning full course library for training and personal development
- Modern office environment with sit-stand desks
- Free parking
- Flexible working hours
- Hybrid working options available when necessary
