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Customer Service Advisor Part Time

Sandbach, Cheshire
Manesis Search & Selection

Customer Service Advisor

£30k plus bonus, 25 days holiday, pension, healthcare, employee benefits package, life assurance, hybrid working

Customer Service Advisor – Sandbach

The Company

My client is a market leading, global manufacturer, selling products to a vast range of B2B customers worldwide. They are looking for an experienced Customer Service Advisor to join their friendly and professional team, delivering outstanding customer service to their B2B customer base.

The Role

  • As Customer Service Advisor, you will act as a brand ambassador and customer service champion.
  • Managing small and medium customers and following up contact with customers who have an enquiry or request, either by phone, email, webchat or post.
  • Dealing with customer complaints, chasing customer orders, refunds, providing product information and all other customer service related help.
  • Consistently exceed customer expectations by delivering a world class customer service experience.
  • Being knowledgeable and taking ownership to manage enquiries from investigation to resolution
  • Contribute to a culture of ‘right first time’ – what you say and what you do matters.
  • Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently.
  • Support colleagues and other departments in line with business requirements

The Candidate

  • To be considered for the role of Customer Service Advisor, you will be an enthusiastic, highly motivated team player and you will possess:
  • Previous experience as a successful Customer Service Advisor, working with a B2B customer base.
  • Energy, confidence and excellent communication skills.
  • A commitment to service and customer orientation.
  • Effective IT/ PC skills – experience on CRM systems.
  • The ability to quickly and accurately enter information, produce documentation and supply information.
  • Good numeric skills and capable of multi tasking.
  • Accuracy and attention to detail.
  • Experienced in a B2B customer focused environment.

If you are looking for an opportunity to develop your career as my client’s new Customer Service Advisor, please apply quoting VR/05844.

Job Overview