Customer Service Advisor Part Time

Oldbury, West Midlands
Randstad Perm Professionals

Overview

• Job title: Customer Service Advisor
• Hours: Mon-Fri 9-5
• Temporary role 3-6 months
• Hourly Rate: £13.03
• Location: Oldbury/Sandwell
• Applicants must possess a valid DBS check or willing to have one completed

Purpose

We’re searching for passionate individuals who love interacting with customers. Whether you’re a recent graduate or someone eager to learn and deliver exceptional service, we’d love to have you join our dynamic busy Hospital team.

Requirements

• Have an excellent telephone manner, providing great customer service.
• The ability to liaise with customers, service providers and partner agencies to ensure effective delivery of the service.
• Effective communication skills, recording information timely and with accuracy including maintaining confidentiality are a necessary function of this role.
• The collation and maintenance of information is to be completed in accordance with relevant legislation and used to prepare reports.
• There is a responsibility to identify and contribute to procedural improvements.
• Use of IT equipment, specialist software and different systems is essential to maintaining records therefore undertaking training for competency of using a variety of systems is a requirement.

About you?

• A minimum of 6 months experience working in a social care and/or health related role.
• A minimum of 6 months previous experience of working on the front line within a customer-focused environment.
• Experience of working as a team member.
• Previous experience of using IT systems.
• You must posses a Valid DBS check or willing to complete one
• Awareness of Data Protection and Freedom of information Act

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.