Customer Service Advisor Part Time

Thame, Oxfordshire
Manpower UK Ltd

A leading manufacturer in Thame is looking for a Customer Service Advisor to be the first point of contact for existing and new clients from receipt of order through to manufacture and delivery and beyond providing a professional service and building customer relationships. Liaising with all to meet customer deadlines and internal business targets, providing exceptional customer service at all times.

Key Accountabilities

These will include:

• Work closely with all relevant areas internally to establish order requirements and coordinate the contact review process for complex customer orders taking into account varying terms and conditions.
• Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams through design, engineering and build stages to problem solve any potential issues in achieving the customer requirements.
• Order all equipment required to complete customer orders liaising with logistics and manufacturing globally to establish completion and delivery dates whilst engaging with the customer to ensure expectations are managed throughout and driving them to provide firm and accurate delivery dates.
• Manage all financial aspects, ensuring that advanced or staged payments are achieved, and payment delays avoided
• Proactively engage with the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress and order files fully reflect the current situation.
• Take ownership of any and all queries from the customer, supporting them through to resolution, collating information from elsewhere in the business when necessary
• Build and maintain customer and internal relationships by attending customer meetings if required or coordinating internal meetings, as necessary, where you act as the face of the customer
• Design and maintain open order, on time delivery and invoicing reports to meet individual customer requirements and internal KPI’s (key performance indicators)
• Work with the relevant department, providing information and support where necessary, for customer support incidents to be logged and resolved. Helping to ensure all incidents are followed through to a satisfactory close
• Gain an understanding and awareness of all other elements covered by the Customer Service team (including Shipping & Logistics Coordinator role), working to develop your role sufficiently to provide cover when needed
• Drive improvements in customer satisfaction through the continual review of processes and procedures, helping to provide training to new and existing members
• Other ad hoc duties in relation to the department as required providing cover to the Shipping & Logistics Coordinator during busy / holiday periods

This role is based in Thame and it is a 7.30am start each morning until 4.00pm and an early 12.30pm finish on a Friday. Salary offered is 24k, 25 days holiday, pension and life assurance.