Fibrus Networks Ltd
LOCATION: Belfast (Dargan Crescent, BT3)
TERMS: Hybrid working, mix of home and office-based working
HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (minimum 1 weekend per month)
SALARY: starting salary of £23,085 plus monthly commission (OTE £25,000+)
START DATE: 8th April 2024
Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. We will be holding interviews in January with a view for you join us in February.Take a look below on what we’re all about!
Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.
When you join us, we will spend three weeks with you face to face, to make sure you have all the knowledge, training and support needed to get you ready to support our customers so although some elements of the role involve providing technical support, you’ll be fully trained up to manage those kind of enquiries with ease!
WHAT WILL YOU BE DOING? (Not limited to)
WHAT WILL YOU BRING?
WHAT WE VALUE
Based on input from all colleagues across our business, our 4 cornerstone values are:
‘Make a Difference’– Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!
‘Be Yourself’– Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!
‘Be Tenacious’– We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!
‘Work Together’– At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very b est. Our culture is focused on trust, collaboration, growth, and flexibility.
AND JUST SOME OF WHAT WE CAN OFFER YOU