Customer Service Coordinator NEW

Hamworthy, Dorset
Transmission Developments Co (GB) Ltd

Customer Service Coordinator

Location: Hamworthy/Poole
Hours: Full-time, Monday to Friday, 9am 5pm

We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.

What you ll be doing:

• Speaking with customers by phone and email
• Helping prepare quotes and process orders
• Keeping track of customer requests and following up where needed
• Supporting the wider customer service team with day-to-day tasks
• Keeping records accurate and up to date
• This is a customer service and co-ordination role no cold calling or direct sales.

What we re looking for:

• A positive attitude and a willingness to learn
• Comfortable speaking to people and providing good customer service
• Basic computer skills and attention to detail
• Able to work well as part of a team
• No specialist product knowledge is required full training will be provided.

What s in it for you:

• Friendly, supportive team environment
• Full training provided
• Free on-site parking
• Company pension
• 20 days holiday plus bank holidays, increasing with service
• Your birthday off as an extra holiday (subject to conditions)

Whilst previous office or customer service experience is helpful it is not essential we welcome applications from people looking to develop their skills or move into an office-based role.

Hours: Mon-Fri 9-5pm, 37.5 hours/week

Benefits: Free parking. Company pension scheme.

Holiday: 20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get your birthday day off as holiday (subject to conditions).

Skills Required: Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation

Existing Qualifications (Edu/Certs/Driving): GCSE or equivalent.

Start Date: Immediate

As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission if you are looking for a commission-based sales role, this is not the role for you.