Dunfermline, Fife Search

Are you a talented communicator looking for your next opportunity? Our client is seeking out an After Care Customer Service Advisor who can provide effective excellent communication to customers over the telephone and first line enquiry management and email support.

Aftercare Customer Service Advisor

Start - April 2024

End - Opportunity to secure permanent after 6 months

Role Type - On site

Hourly Rate - 11.44 per hour - 16.50 per hour

Part Time 3 days a week (Monday, Tuesday and Wednesday)

Duties and responsibilities:

  • Liaise with sales agents and site managers and attend handovers.
  • Compile handover forms.
  • Advise accounts and purchasers of meter readings at handover.
  • Compile lists of outstanding defects with existing customers.
  • Distribute defects lists to site managers and liaise with home owner until resolved.
  • Meet with any home owners that require additional support.
  • Develop customer care procedures with Directors

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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