Customer Service Team Leader

Cosham, Hampshire
Focus Resourcing

We are delighted to be supporting our client with the recruitment of an experienced Customer Service Team Leader to join their growing claims team.

This is a fantastic opportunity for a confident customer service professional who enjoys being hands-on while supporting and developing others.

You’ll spend around 50% of your time handling customer claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support.

You’ll be responsible for:

• Handling customer claims accurately and efficiently.
• Supporting and mentoring members of the claims team.
• Acting as an escalation point for complex customer queries and claims.
• Ensuring claims meet agreed SLAs and regulatory requirements.
• Supporting quality, compliance and operational standards.
• Assisting the Manager with the day-to-day running of the department.
• Handling customer complaints professionally.
• Maintaining accurate records and system updates.

We’re looking for someone with:

• Previous experience in a customer-focused environment.
• Experience supporting, mentoring or coaching colleagues.
• Excellent communication and organisational skills.
• Strong attention to detail and decision-making ability.
• A customer-focused approach and positive attitude.
• An understanding of compliance and working within a regulated environment.

What’s on Offer?

Our client offers a supportive, forward-thinking environment with excellent opportunities for development, alongside:

• Starting salary of 31k
• Career development and training
• Healthcare and wellbeing support
• Up to 28 days’ holiday + bank holidays
• Birthday day off
• Company pension
• Perkbox and EAP
• On-site personal trainer
• Modern offices

If you’re an experienced claims professional looking for your next step, we’d love to hear from you. Apply today or contact us for a confidential conversation.