Customer Services Team Leader Part Time

Burgess Hill, Sussex
First Recruitment Services

We are delighted to be partnered with our established and highly reputable client as they seek to recruit a Customer Service Team Leader to join their team on a full time basis. This is an excellent opportunity to join a forward thinking business who have shown exceptional levels of growth over the past twenty plus years. This role will involve heading up a team of three but the team size will grow as the business continues to expand.

Customer Services Team Leader

Full Time Permanent role – office based

Monday – Friday (Apply online only)

Workplace based in Burgess Hill with plenty of on road parking nearby, also a short walk from nearest mainline station

Salary 35000 plus very good company benefits

The role:

Working closely with the Head of Sales and company Account Managers. This purpose of this role is to manage and develop the customer service department, whilst delivering exceptional customer service at all stages to exceed expectations of clients and customers

Duties / Responsibilities will include:

Manage the Customer Service team into a high performing, seamless support function.

Management responsibility for day-to-day leadership and development of the Customer Service team.

Recruit, motivate and retain the most effective customer services required to meet demand and exceed client expectations.

Training and development, including coaching to create a high performing team.

Manage team to meet deadlines and client expectations.

Maintain a high personal profile / lead role in customer service activity with major clients.

Maintain a working knowledge of products and developments and ensure that they are used to deliver maximum service to customers and commercial return to the business.

Attend customer meetings, exhibitions/shows and events as required (including occasional overnight stays).

Process orders within agreed service levels

Answer incoming calls and pro-actively contact customers, ensuring a high level of customer service.

Maintain close working relationships with other departmental heads.

Responsible for driving sales through the company online portal.

Manage the individuals within the team, setting direction and goals, holding performance reviews, and maintaining effective communication.

Produce regular reports on team activities

Key skills and competencies required:

Proven experience of leading a team within a customer services / support function

Good computer skills

Excellent customer services skills

Ability to lead from the front

This is an exceptional local opportunity for someone who has worked within a customer services based team- leadership role. Superb business in which to work with a great reputation in their particular field.

Apply today for immediate consideration. Short-listing will start very soon.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy