Ipswich, Suffolk
Opus People Solutions
Emergency Duty Service Coordinator
Hourly pay: £13.69 per hour
Length: temporary 12 months with possibility of going temp to perm
Full or part time positions available (out of hours – Service operation from Monday – Thursday 17:24 – 8am and Friday 16:24 – Monday 8:00)
This position can be worked from home or at an office base, there will be the requirement for office working when training and for team meetings.
Job Details
Opus People Solutions are excited to advertise an exciting opportunity to join the Suffolk County Council’s (SCC) Emergency Duty Service (Out of hours Team) as an Emergency Duty Service Co-ordinator working from Beacon House.
Your role
You will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People’s services and Mental Health referrals. The post holder will be expected to manage across different contact channels (telephone and email) and multi-task while providing exceptional customer service.
The post holder will be responsible for dealing with a wide range of people with a variety of queries and demands of differing complexity. Some contacts will be from vulnerable individuals and the post holder will be expected to use their skills and knowledge to support customers to achieve the best outcome, in line with Suffolk’s organisational values, drivers and operating models.
The post holder will be responsible for a seamless transition between day and night services enabling the Council to fulfil its statutory duties to vulnerable adults, children, and families.
This an exciting opportunity for anyone wanting to gain experience within Social Care, this is an opportunity to develop knowledge and support those in the community.
Your responsibilities:
You will need
What kind of experience is required?
The Team
We will offer an in-depth training plan, both online and face to face. You will be supported by a mentor throughout the start of employment as well as direct line manager. Team Leaders will be available at all times should you have any questions.
We will offer you
Shift requirements
The Emergency Duty Service is a team that works out of hours and includes a range of the following shifts:
Monday – Thursday:17:00 – 22:0017:30 – 23:0023:00 – 08:00 (overnight, 20% additional pay for hours 12am – 6am)
Friday: 16:00 – 22:0022:00 – 07:00 (overnight, 20% additional pay for hours 12am-6am)Saturday / Sunday:07:00 – 12:0008:00 – 13:0012:00 – 18:0013:00 – 18:0018:00 – 22:0022:00 – 07:00 (overnight, 20% additional pay for hours 12am-6am)All Co-ordinators will be asked to provide their availability to the EDS Team Leader and Business Support Officer a few months in advance so that ROTA’s can be published.
As this is an out of hours position,there is the requirement to work a range of shifts (evenings,overnights and weekends). This will be shared between Co-ordinators as fairly as possible. As this is an out of hours position,Co-ordinators will be expected to work bank holidays.