Graduate Sales & Technical Support

Fetcham, Surrey
Optima Recruitment

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical environment, where you will gain hands-on experience and grow into a key part of their operations.

• Based in Leatherhead
• £26,000 £28,000 salary (DOE)
• Monday Friday

What You ll Be Doing:

In this Graduate Technical Support role, you will be at the heart of our client s service delivery team, supporting customers and engineers to ensure everything runs smoothly.

Don t worry if you don t have lots of experience they will provide training and support to get you up to speed.

Your responsibilities will include:

• Acting as the first point of contact for customer technical enquiries helping solve problems or escalating them to the right team member.
• Logging and tracking customer requests and service tickets using HubSpot software.
• Preparing accurate quotes and following up with customers to provide updates or answer questions.
• Coordinating service orders and ensuring they re entered correctly into our systems (Sage).
• Supporting engineers by processing their reports and helping move jobs through to invoicing.
• Working with the finance team to resolve any payment or billing queries.
• Keeping all service documentation and records up to date in SharePoint.
• Checking stock availability of spare parts in collaboration with the purchasing team.
• Contributing to the improvement of internal processes by suggesting updates to guides and documentation.
• Offering support to team members and stepping in to assist during busy periods or holidays.

What We re Looking For:

This role is ideal for someone who s eager to learn, enjoys helping others, and wants to build a strong foundation in technical operations and customer service.

We d love to see:

• A degree in a relevant subject (e.g., Mechanical Engineering, Business, IT, or similar).
• A keen interest in technology and how things work.
• Strong organisational and time-management skills.
• Confidence using Microsoft Office tools (Excel, Word, Outlook).
• A positive attitude, strong communication skills, and a willingness to get stuck in.
• The ability to multitask and remain calm under pressure.
• A proactive mindset you re someone who takes ownership and enjoys solving problems.
• A collaborative team player who s also happy to work independently.

Why Join Them?

• Hands-on training and mentoring from experienced team members.
• Clear development pathways and the chance to grow into more senior roles.
• Supportive team culture with a focus on continuous improvement.
• Real responsibility from day one your work will make a difference.
• A dynamic, growing company that values fresh ideas and initiative.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer