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Paycare
Who we are
Paycare is a not-for-profit business with 150 years’ experience of delivering against our purpose, helping people be happier and healthier through our range of health insurance products and services.
Our team of thirty incredibly skilled and dedicated people look after our 43,000 Policyholders and we have long-established relationships with our corporate customers and partners; many of which are well-known brands that we are very proud to work with.
We make a difference to the wider community through education and awareness, fundraising activity, and volunteering work – we have donated over £2million to charitable causes and recently won Most Positive Impact / CSR Award in the 2024 Small Business Awards.
To learn more about our people and the difference that we make, visit our website at
Background
We have an incredible history and an exciting future ahead of us. With people facing significant barriers to accessing the health and wellbeing support that they need; our offering is more important than ever before.
We are in a period of exciting strategic transformation; having invested significantly in people and technology to give us the insights and digital capabilities to deliver the best customer experience and value.
About the role
As part of our exciting growth journey, we’re looking for a self-motivated, customer-centric, and committed individual to join us as our Head of Finance and Operations.
In this newly created role, you’ll play an invaluable part in driving the future success of Paycare.
Reporting to the Chief Executive Officer, you’ll become part of our dedicated executive leadership team – working together to steer the direction of the business and help to make a real difference.
You’ll oversee functions across our entire customer lifecycle, with direct management of our Policy Admin, Claims, Finance and Customer Service teams. Through this you will ensure that we deliver outstanding customer experience, whilst meeting quality standards, and continually work towards a more streamlined and efficient approach.
You’ll also have day-to-day responsibility for the organisation’s finance function including control and maintenance of our systems and procedures, the delivery of effective credit control and financial reporting requirements.
Alongside this, you’ll have the opportunity to make a difference to our community through our volunteering and fundraising initiatives. You’ll receive an industry-leading benefits package, including valuable health and wellbeing benefits, and an enviable opportunity for future personal development and growth within the business.
This is a full-time, permanent position, 35 hours per week Monday to Friday. The role is based on-site at our offices in Wolverhampton City Centre, so you should be based within a commutable distance of this location.
The role will be subject to a 6-month probationary period. As a regulated business, any offer of employment will be subject to satisfactory references and a DBS check.
A full job description is available upon application.
About you
If you’re passionate about making a difference, enjoy variety in your role and getting ‘stuck in’, and want to be a part of a rapidly developing business with a strong future, then this could be the role for you!
You’ll be a natural problem solver and decision maker, have strong organisational and leadership skills, and won’t be afraid to challenge the status quo and make tough decisions for the benefit of our customers, our teams, and our business.
As a qualified accountant, you’ll also have a solid understanding of operational management, strong experience of working with finance and CRM systems, and have proven success of building and developing effective relationships across all stakeholder groups.
Our customers come from all walks of life and so do we. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation, or age.
Recruitment Process
We are keen to recruit our new team member as soon as possible.
Closing date for applications is Friday 16th March 2024.
Following the initial stage, we will hold an assessment day to understand more about you and how you approach tasks and situations. A final interview will be held for those invited. Dates for this will be confirmed/arranged following the initial stage.
If you require additional information or need to discuss any access needs and/or reasonable adjustments, please contact Nicola Mumford at
Your privacy is important to us. Your application will be treated with the strictest confidence, and we take every precaution to protect your personal information. The personal data you provide as part of the recruitment process will be held and processed for the purpose of the application and selection processes of Paycare only.
