Hybrid Rent Recovery Officer Part Time

Basildon, Essex
Global Technology Solutions Ltd

Location: Basildon, Essex
Pay: £15.95 per hour
Temporary role, full time, Hybrid

We have an great opportunity in Basildon, Essex as a Hybrid Rent Recovery Office. This role would require you to attend the office 1-2 days a week.

Job Description:

To manage higher value/complex rent arrears cases taking enforcement action as necessary including:
* To maximise rental income and minimise rent arrears.
* To ensure compliance with all relevant legislation, policy and guidance.
* To deliver a customer focused rent collection service.
* To ensure effective collection of all rent arrears following the service of a Notice of Seeking Possession stage in accordance with agreed policies and procedures.
* To be responsible for preparing and issuing all relevant notices with effective case management of high level rent arrears, within a defined area where previous early interventions have failed.
* To promote a payment culture through all contact with tenants
* To liaise and maintain effective working relationships with internal and external agencies and other service providers to maximise income and prevent arrears escalating.
* To adhere to all relevant laws and policies that have been applied within the role.

Requirements:

* Educated to GCSE level (A-C*) or equivalent standard in Maths and English or relevant experience.
* Proven record of effectively managing complex debt recovery cases and maximising income to the organisation
* A good working knowledge of Housing and related legislation, managing tenancies and pre-court protocols.
* Experience of customer service, demonstrating good communication and interpersonal skills
* Demonstrable experience of developing and maintaining effective partnerships to deliver positive outcomes
* Good working knowledge of IT systems with the ability to use Word, databases, spreadsheets and emails.
* Experience of presenting evidence at Court
* A full manual driving licence will be required

If you believe you are suitable for this role, please apply!

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.