IT Support Engineer

City, Derby
Recruit 2 You

Are you an experienced IT Support Engineer looking for a varied role where no two days are the same?
We’re working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You’ll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently.
Key Responsibilities for IT Support Engineer

• Deliver remote technical support to customers via the IT helpdesk
• Visit client sites to resolve IT service requests and provide hands-on support
• Log, track, and manage all actions through the helpdesk system
• Prioritise and manage your workload to deliver the best possible customer service
• Proactively monitor systems, manage faults, and ensure maximum uptime
• Support core IT processes including starter/leaver setup, asset tracking, and service provisioning

IT Support Engineer Required Skills & Experience

• Minimum 3 years’ experience in a hands-on IT support role
• Full UK driving licence and access to a vehicle
• Strong communication and customer service skills (both written and verbal)
• Excellent attention to detail and problem-solving ability
• Able to work well under pressure, both independently and as part of a team
• Genuine enthusiasm for IT and technology

Desirable Experience

• 2nd Line IT support background, ideally within an SME or MSP environment
• Networking knowledge – WAN/LAN/WLAN, routing, NAT, network diagnostics
• Windows Server (2019/2022/2025) – DHCP, DNS, Group Policy, RRAS
• Exchange Server (2019/2025) administration
• Microsoft 365 – Entra, Exchange, SharePoint, Defender, and related admin
• Experience with RMM tools and Service Desk Ticket Systems

What’s on Offer

• Competitive salary (£30,000-£36,000, with flexibility for exceptional candidates)
• Performance-based bonus scheme
• Private healthcare
• 23 days’ holiday + bank holidays
• Regular team building events
• Career development within a supportive and forward-thinking environment

This role will involve a mix of onsite work, office-based tasks, and collaboration with other engineers, so a flexible, proactive approach is key.
If you’re ready to take the next step in your IT career with a company that values expertise, reliability, and customer care apply today!

We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly who are acting as an employment agency for this hire.
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