Lifeline Customer Service Centre Advisor Part Time

Boston, Lincolnshire
Ad Warrior

Lifeline Customer Service Centre Advisor

Location: Boston, PE21 8RU

Salary: £25,660 per annum (inc a shift allowance)

LHP’s Customer Service Centre is currently seeking to recruit Lifeline Customer Service Centre advisors.

The Role

The company are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes and alarm equipment for external contracts, also providing out of hours support to our customers by diagnosing and logging emergency repairs.

This role requires a 24/7 rotation on a planned schedule including evening, nights and weekend shifts.

This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.

What will I be responsible for as Lifeline Customer Services Centre Advisor?

• Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes
• Checking all Telecare equipment in our customers’ homes
• External contracts
• Provide out of hours support of logging emergency repairs
• Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls
• Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns
• Provide a Lone Working service to a range of employees and external contractors
• Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.

What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor?

• A passion to work in a fast-paced customer service centre environment
• Excellent customer service skills
• Demonstrate LHP values of customer first Together Listen Act & Learn
• Good time management
• A pro-active approach to service delivery
• Be computer literate
• Demonstrate flexibility and be a team player

What are LHP like to work for?

An impressive company to work for that has been awarded a ‘one to watch’ status in their Best Companies survey.

Benefits

• An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through their fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let’s be there for each other!
• Career Development & Encouragement

What opportunities will I have for progression from a Lifeline Customer Service Centre advisor?

LHP are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and their ability to retain their best talent. The natural career progression routes that would be applicable to your role are Neighbourhood Officer, Customer Service Centre Team Leader & Customer Services Manager.

To Apply

If you feel you are a suitable candidate and would like to work for the company, then please proceed through the following link to be redirected to their website where you can complete your application.

Offer of employment is subject to a DBS check & satisfactory references.

The company have an ambition to be a Net Zero organisation by 2050. Their vision for a sustainable future underpins everything they do. Their net zero roadmap will guide their business decisions over the coming years, and will ensure they are decreasing their impact on the environment in line with science based targets. They are looking for someone who shares this passion and can support them with achieving this vision.