Member Relations

The Ned

Our Ned’s Club members expect the most exclusive service across our rooftop restaurant and the Vault, our late-night venue. Our Member Relations team are the smiling faces supporting our operations teams and making sure every member experience lives up to the service and experience expected of the Ned.

Building rapport with members is crucial for this role, as the first point of contact for the MR team you will be a consistent presence in and around the operation, keeping our members smiling and the experiences running smoothly.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Member Relations

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting to the Membership Relations Manager and as the face of the MR team, you will:

• Be a welcoming and calming presence around the operation during all key moments and events, using your excellent relationships with our members to enhance their experiences and head-off any glitches early
• Host and oversee the full range of events from our monthly membership calendar, including welcoming guests, following the function sheet, and coordinating any external suppliers
• Resolve any front of house guest service needs
• Proactively address member concerns and feedback, resolving issues promptly to maintain high levels of satisfaction
• Support the wider Membership team in maintaining membership attrition below 20% by driving engagement initiatives throughout the club and enhancing member satisfaction
• Support the membership journey from acceptance, to onboarding, to regular check-ins to ensure members are satisfied and continue to see value
• Host inductions and tours on-site through the club face to face with members
• Support member renewal calls 60 days in advance to effectively forecast attrition and reduce potential member loss through re-engagement strategies

What The Ned can give you:

• Yearly pay of up to £34,000
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• Being present during key moments and events is central to this role, so a flexible schedule is necessary to have you in the right places at the right time to have the biggest impact, predominantly evenings and weekends
• Rapport building skills are essential for this role, every guest is a loyal member or a potential new member, so every interaction is crucial to our success
• As the smiling face every member and guest to our Club spaces is pleased to see, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• The operations team will rely on your help to smooth everything over when things go wrong, and as such this can be a high-pressure role. A calm demeanour with the ability to defuse situations and turn them into a positive is extremely valuable
• In Ned’s Club spaces you may be looking after high-profile individuals who value their privacy, so a degree of confidentiality is non-negotiable

At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

Apply today and join us in Membership Relations