Office Administrator Part Time

Ruthin, Clwyd
Newbridge Energy

An exciting time to join Newbridge Energy with recent significant investment and expansion under a new leadership team. To support our continued growth, we are currently seeking an Office Administrator to join our market-leading manufacturing company who truly values its employees on a part time basis.

Based in Ruthin, Denbighshire, Newbridge Energy manufacture and supply 6mm ENplus A1 biomass wood pellets using locally sourced FSC timber, and are implementing a new automated briquette line to manufacture its market leading fuel logs.

About the Office Administrator role:

The chosen candidate will support the sales office administration team in providing a first-class service in support of the customer journey, as a means to aid existing and encourage future sales of our unique and high-quality product portfolio.

Office Administrator Responsibilities:

As a member of the team, you will be responsible for a range of duties including, although not limited to:

• Dealing with incoming calls and enquiries from large companies and retail customers, often greeting site visitors and customers in a polite and courteous manner
• Sales order processing to ensure all sales orders received by email, telephone and the website are processed and acknowledged in a timely manner
• Monitoring the sales administration email sites to ensure all enquiries are handled efficiently and effectively
• Liaising with production planning and transport, acting as an ambassador to protect customer despatch dates; renegotiating such dates to balance the needs of the customers with those of the plan as required and on an exception basis
• Managing customer expectations by proactively contacting customers throughout the customer journey process; from receipt of new/changed specification request to sales order receipt onto Sage, liaising with the sales team and other departments where necessary
• Handling all customer order and invoicing queries through to a satisfactory and speedy resolution
• Dealing with requests for credit facilities, and raising invoices and credit notes
• Maintenance of all customer records on Sage to ensure a comprehensive audit trail of customer contact throughout the customer journey to support credit control and external sales function
• Maintaining an accurate customer database, listing, special and promotional pricing on Sage
• Ensuring collection of monies owed in line with agreed payment terms by telephone, email and accurate allocation of payments to customer accounts
• Providing a point of contact for customer complaints and liaising with quality and other departments where necessary
• Preparing accurate and timely weekly / monthly KPI and sales reports
• Responsible for incoming and outgoing mail, sorting and distributing to the relevant departments and arranging special deliveries as required
• Maintaining a clean, organised and safe work environment
• Ensuring all environmental, health, safety and quality standards are adhered to.

Office Administrator Requirements:

• A good standard of education (at least 5 GCSE’s grades A to C including Maths and English or equivalent) is desirable but not essential
• Good system skills including Microsoft Office and the Internet. Sage is also desirable but not essential
• Strong numeracy and literacy skills with excellent attention to detail, and commitment to producing quality and quantity of output
• Well organised and adept at managing multiple tasks simultaneously. Able to work independently and as part of a team
• Excellent telephone manner and interpersonal skills with the ability to communicate at all levels
• Confidence to tackle a variety of customer-related issues, whilst ensuring adherence to company processes and policies

Hours: Part-time – 25 hours per week

Monday to Friday 09.30-14.30

Salary: £13,754 per annum

Benefits:

• Company pension scheme
• Life assurance scheme (after qualifying period)
• Employee assistance programme
• Employee discount
• PPE provided

These skills will be identified through a mixture of your application, any certifications, your interview and any references you give.

If you feel you would be a suitable candidate for the Office Administrator position, apply now and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer who welcome and encourage applications from all backgrounds – we are happy to discuss any possible reasonable adjustments.

Please note we are managing this vacancy directly and therefore will not be accepting CV’s sent from agencies. Thank you.