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Eastleigh, Hampshire
Workshop Recruitment
The Operational Support assistant is responsible for offering a service to both internal and external customers by providing an excellent customer service and administration support across the teams.
You will be part of a customer focused operational team carrying out high volume back-office processing service across the business. This will include activities such as Direct Debit admin, customer mail merges, reception services, inbound and outbound post services and other duties required to support customer contact and wider business function.
Key duties and responsibilities
Action and maintain customer Direct Debits within the agreed time frames requiring day to day processing, setting up and amending Direct Debits
Making and receiving calls to and from customers regarding their Direct Debits
Monitor team work queues and mailboxes and action all requests within required SLA’s
Maintain accurate records using our internal system with information received from customers, suppliers, local authorities and other business areas.
Produce reports on benefits changes, ensuring records are updated and letters are issued from templates.
Process all incoming and outgoing post, maintaining accurate records and ensuring all incoming post is scanned to the correct department.
Deliver an efficient reception service to internal and external customers
Respond to queries from customers and colleagues across the business, signposting them to the relevant internal business areas.
Knowledge, skills and experience required
Experience working in a customer service environment
Good organisation and ability to efficiently prioritise and multitask while maintaining a high level of attention to detail
Ability to work on own initiative and remain calm under pressure
Good communication skills both verbal and written
Strong numerical skills
Confident in dealing with Microsoft Office packages and data entry
Working Hours
Monday to Friday, 8.30 – 5pm
Pay
£12.58 per hour
