Operations Assistant Part Time

Bradwell, Buckinghamshire
Heath Electrical Services

Heath Electrical Services is seeking an Operations Assistant to support our growing Plumbing and Gas Department. The successful candidate will assist in the smooth operation of the department, handling administrative tasks, scheduling, dispatch, and providing support to our team of plumbers and gas engineers. This role requires exceptional organizational skills, attention to detail, and a strong commitment to providing exceptional customer service.

Responsibilities and Duties:

Assist in planning, scheduling, and dispatching plumbers and gas engineers to service calls and projects.

Handle administrative tasks, including invoice processing, data entry, record maintenance, and the preparation of operational reports.

Coordinate with team members and clients to ensure job requirements are clearly understood and effectively communicated.

Maintain accurate records and notes in Servicem8 or similar job management software.

Follow up with customers after completion of work to collect feedback and ensure satisfaction.

Assist in maintaining inventory levels, including ordering parts and supplies as needed.

Provide customer service, answering inquiries and resolving issues promptly.

Contribute to the continuous improvement of operational processes.

Qualifications:

Previous experience in an administrative or operations role, preferably within the plumbing, gas, or construction industry.

Proficiency in using Servicem8 or similar job management software.

Excellent organisational skills, with a keen eye for detail.

Strong written and verbal communication skills.

Ability to multitask and work under pressure in a fast-paced environment.

Strong customer service skills, with a commitment to customer satisfaction.

Proficient in MS Office suite (Word, Excel, etc).

Preferred Qualifications:

Understanding of the plumbing and gas industry in the UK.

Experience in a customer-facing role.

Ability to handle difficult situations or customers effectively and professionally.

Valid UK driving license.

Join our team and be part of a dynamic and innovative company where your administrative or operations skills will contribute to delivering high-quality service to our customers. We would love to hear from you.