Part-time account assistant

Ipswich, Suffolk
Polkadotfrog

Position Type: Permanent, Part-Time
Salary: 17,700 per annum
Working Hours: Monday to Friday, 09:3015:00 (25 hours/week, excluding Bank Holidays)
Start and finish times are negotiable, but presence in the office five days a week is required.
Location: Office-based, Ipswich area
Includes a 30-minute lunch break.

Principal Responsibilities
– Credit Control Ledger Management
– Process supplier and sales invoices
– Record customer payments
– Company Credit Card Administration
– Reconcile expense sheets with statements
– Resolve related queries
– Rebate Processing
– Secure authorisation and process merchant rebates (excluding specific accounts)
– Bank Reconciliation
– Post customer payments from online banking
– General Administrative Support
– Assist with ad hoc duties across the accounts function
– Customer Interaction
– Provide first-line telephone support in collaboration with the Customer Support team

Person Specification
Skills Competencies
– Proficient in Microsoft Excel (preferred)
– Strong verbal and written communication
– Professional and friendly telephone manner

Qualifications
– Bookkeeping certification (desirable)
– AAT qualification (desirable)

Experience
– Minimum 2 years in a credit control or accounts role

Systems Knowledge
– Experience with bespoke systems beneficial (training provided)

Personal Attributes
– Calm and composed under pressure
– Flexible and adaptable to business needs
– Positive, proactive can-do attitude

Core Values
– Passionate Committed to quality and staff development
– Respectful Promotes sustainability, inclusion, and equality
– Innovative Focused on customer-driven product development
– Dependable Operates with integrity and transparency
– Customer-Centric Builds strong, lasting relationships