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First Choice Staff
We have an exciting opportunity arisen for a Perishable Ocean Clerk with a well established forwarder.
Please note for this role you must have: Perishables Import experience (specifically Noodles, Rice etc). You also need to be able to complete Customs Declarations.
Overview
Responsible for the effective co-ordination, progress chasing and management of all required communications specific to the day-to-day import/export of international freight forwarding shipments, into (Imports) and out of, (Exports) the United Kingdom, across all modes of international transportation, (air, ocean and surface), in line with customer requirements and contractual agreements in place.
Responsibilities
Establish a relationship as the trusted adviser and one stop shop Partner customers to advise, determine and qualify their shipping requirements. Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation. Provide a “best in service approach” to ensure the customer’s request is fulfilled and satisfied. Offer advice and recommendations to customers to help customers achieve their end-to-end requirements Prepare profitable quotations accurately. Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals promptly. Coordinate the day-to-day import and/or export of products, including reviewing orders and documents. Track and communicate all delays, damages, and issues and work with the customer to resolve them. Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations, and billing. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update the system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule Coordinate recovery/delivery schedules with various cartage agents and international partners. Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensure all customers’ SOP instructions are adhered to and AITKPIs/tasks and guidelines are followed and met. Ensure all shipments are properly billed within company guidelines and timelines. Other duties and responsibilities will be assigned as business demands deem necessary. Process and comply with all requirements listed by regulatory agencies. Network with corresponding departments to ensure files are billed and posted before end of month Continuous learning through required compliance training and certifications of software and/or regulations. Assist with the day-to-day training of new team members and cross-skilling where applicable with existing teammates.
Experience 2+ Years
Knowledge Applies fundamental concepts CargoWise software experience a plus.
Salary: £35,000 – £38,000 if you have over 5+ years experience then salary is negotiable.
Hours: Monday – Friday – 37.5 hours
If you have not heard back in 7 days, unfortunately you application has been unsuccessful.
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