Date Closes: 04/03/2020
Why this role
Life in our Scarborough branch is busy, fast-moving, challenging but always rewarding. You’ll be at the heart of the action – acting as the friendly face of Santander. You’ll be there to help our customers, delivering an experience that’s second to none so they’d be happy to recommend us.
Just as no two customers are the same, no two days will be either. Whether you’re helping a customer open an account, move some money or get access to specialist advice, you’ll play a vital role in their life plans. You’ll also have a great team around you – and what could be more rewarding than that?
What you’ll be doing
Listening to, understanding and anticipating customers financial needs
Presenting options and solutions across a range of products and services
Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
Helping us be a bank that’s simple for colleagues and customers to deal with
What we’re looking for
Proven experience in a customer service role
Excellent listening and communication skills
Computer literate with good digital skills
Good numeracy skills
Real desire to go above-and-beyond for our customers
Flexible approach and the ability to work well as part of a dynamic team
What else you need to know
This role is based in our Scarborough Branch.
This is a part-time role. The working hours will be 28 hours per week.
How we’ll reward you
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. For part-time roles, your salary, bonus and certain benefits will be prorated to reflect your working hours.
The salary range for this role is £17,821 – £18,500
Eligible for a discretionary performance-related annual bonus
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
25 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform
Share in Santander’s success by investing in our Sharesave and Partnership shares plans
Support your favourite causes through charitable giving and our community partnerships
For more information about our wide range of benefit and family friendly policies visit our website.
At Santander, with only a small action or a simple idea, you can achieve great things. You can improve the daily life of more than 140 million people. You can collaborate with a friendly team of more than 200,000 employees.
It doesn’t stop there. You’ll also be part of a vibrant organisation that’s been reinventing itself for more than 160 years. One that invests millions of pounds in training its people every year. One that helps more than 2 million people every year with social programmes.
We call it #TheSantanderEffect.
Santander are an equal opportunities employer. When we talk about diversity, we don’t just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It’s important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.
For more information on our commitment to equal opportunities, please visit our diversity page here.
What to do next
If this sounds like a role you’re interested in, then please apply on the link below.
Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible.
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