Policy Administrator – Fixed Term – 1 Year Part Time

Cardiff, South Glamorgan
INTERNATIONAL MEDICAL GROUP HOLDINGS LTD
Here at IMG we are pleased to announce that we are looking for a Policy Services Administrator working on Hybrid Basis out of our Cardiff Office on a one year fixed term contract working 37.5 hours a week Monday to Friday with a competitive salary of £20,320 – £23,000 (Depending on Experience). The Policy services Administrator works alongside our International Private Medical Insurance (IPMI), Travel & Underwriting teams providing general administrative support to various business functions.As one of the world’s top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind . Our Administrators work alongside our International Private Medical Insurance (IPMI), Travel & Underwriting teams providing general administrative support to various business functions. This primarily involves responsibility for the daily policy administration for our European ALC Prima, Global Prima and IMGE product lines, assisting the Commercial Team, sales partners and brokers, and direct members selling or wishing to purchase, renew or make changes to our insurance policies. The Administrator will manage all incoming correspondence through calls, chats and emails relating to policy queries, payments, and general queries. They also provide administrative support to the Finance Team, processing payments to ensure all policy documentation is issued within service level agreements. The role also includes supporting our Claims Team with policy related queries, and providing interdepartmental support as the business requires. This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.What does a day in the life of a Policy Services Administrator look like:

• Provide end-to-end administration and support for the purchase path, creation, fulfilment, and amendments of all individual and group policies under our ALC Prima, Global Prima and IMGE products.
• Ensure all emails relating to new policies and amendments are actioned within 2 business days to ensure outstanding customer service at all times and are documented in IMG’s policy management systems.
• Provide the highest level of customer service to both internal and external clients?and ensure all internal and external communications are dealt with in a professional, disciplined, and courteous manner at all times.
• Assist with all enquiries from members, their relatives, and brokers on policy related matters in a prompt, courteous and professional manner.
• Effectively manage all inbound correspondence, including calls, chats, and emails, as well as your own time and workload, immediately raising any concerns to the management team.?
• Always demonstrate a?sense of urgency, being able to?prioritise?tasks in favour of customer satisfaction and adherence to all internal protocols.?

What We re Looking for:

• Previous insurance/assistance experience or similar (Preferred)
• Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of the Microsoft Office 365 suite is a requirement.?
• A high degree of accuracy and attention to detail?is imperative.
• A diplomatic, open style and approach and the ability to demonstrate customer led thinking with strong customer service skills.?
• Good organisational skills, the ability to prioritise the workload and use your own initiative.?
• Excellent written and oral communication skills, delivered in a clear and professional manner.?
• Proactive approach to work and analytical problem-solving skills?and the ability to identify when it is appropriate to escalate a problem.?
• Fluent in English and an additional language (not essential)

What do we offer:

• Hybrid Working
• Competitive Salary of £19,000 – £23,000 (Depending on Experience)
• We promote internally as much as possible
• Diverse workforce
• Summer and Christmas Parties
• Birthday Day Off
• Bupa Dental Insurance
• Healthshield Cash Plan
• Travel Insurance
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
• Christmas Eve Off
• Surprise events for overachieving employees – such as tickets to Beyonce etc
• Employee of the month/year awards
• 2 volunteer days a year

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.