Protocol
Purpose

As an Account Manager, you will be accountable for the success, relationships and growth at Colleges within the West London area.

Your particular focus will be recruitment, client management and account growth.

Relationships

You will take responsibility for creating and maintaining excellent relationships with:
Hiring managers
Candidates
Your line manager
The Associate Director
The compliance team
Marketing
The Recruitment Team

Responsibilities:
You will be required to recruit candidates for all roles within the college, including academic and non-academic positions using a variety of advertising means, including job boards, social media and a CRM system
Achieve an annual business plan, which will be determined by client demand and opportunity
Manage a high volume of vacancies and resource first-class talent for the client
Hit KPIs and standards
Develop a thorough stakeholder plan and meet regularly with hiring managers and senior stakeholders to determine requirements and build relationships
Provide continuous improvements initiatives to help further improve your account
Increase the market share of client spend
Provide first-class customer service to both the client and candidates
Support on other accounts in the portfolio where needed
Record and track data, ensuring systems and documents are up to date at all times
Report weekly to your manager weekly track and measure financial performance
Use a reporting suite to draw review and manipulate data effectively
Hold regular service review meetings with key stakeholders

Person Specification:
You are a skilled and experienced Recruiter / Account Manager having managed or worked closely with high-volume key clients
You work with a high level of customer service
You have a high level of IT skills and can work with systems and Microsoft
You are comfortable working independently, taking ownership and responsibility for your dedicated account
You celebrate your success and your team's success
You are professional and represent the company to the highest standard at all times
You will be willing and able to travel to Head Office and between campuses where needed

Job Types: Full-time, Permanent

Salary: £35K-£45K

Schedule:
Monday to Friday

Job Types: Full-time, Permanent

Salary: Up to £45,000.00 per year

Benefits:
Company events
Company pension

Education:
A-Level or equivalent (preferred)

Experience:
Account management: 5 years (preferred)

Ability to Commute:
West London - Hammersmith (preferred)

Ability to Relocate:
West London - Hammersmith: Relocate before starting work (preferred)

Work Location: In person

New Things Will Always Update Regularly