Gloucester, Gloucestershire HM Land Registry
Reference number
A Civil Service Pension with an average employer contribution of 27%
Job grade
Administrative Officer
Contract type
Business area
HMLR - Operations - Service Delivery
Type of role
Administration / Corporate Support
Operational Delivery
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
About the job
Things you need to know
Apply and further information
Gloucester, South West England, GL1 1DQ
About the job
Job summary
We are looking for great candidates to join us at HM Land Registry as Registration Officers in our Service Delivery Directorate. As a Registration Officer, you will carry out key administrative tasks that keep HM Land Registry running effectively. Working as part of a close-knit team, in this vital role you will process casework to maintain and update the Land Register for England and Wales.
Job description
From processing and discharging mortgages and transferring the ownership of land to answering customer queries, you will carry out important work that has real effect on lives and businesses across England and Wales. You will receive fantastic training to make you an expert in your field.

Undertaking a comprehensive training path, you will learn the skills required to be the best at what you do. With access to an independent learning platform, you will be able to progress at your own pace with as much support as you need to grow into the role. Once your training is signed off, you will quickly settle into the role and manage your personal workload. If you want to progress, there are plenty of opportunities to take on extra work and responsibilities, and room to grow and move up through the organisation.

HM Land Registry plays a vitally important role in the property market, underpinning property ownership worth over £4 trillion across England and Wales including over £1 trillion of mortgages. We have been safeguarding our land and homes for the last 160 years and play a critical role in supporting the government's housing and infrastructure objectives. This uniqueness is part of what makes us so special. The other part is our people.
Person specification
With an eye for detail, you will be able to spot mistakes where others don't. You will be a strong team player with effective verbal and written communication skills. This is a job with responsibility, so you will need to rise to the challenge, taking ownership of the work you do and the results you achieve with great organisational and time management skills.

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Working Together
Technical skills

We'll assess you against these technical skills during the selection process:

The ability to maintain attention to detail and accuracy with a capability to respond to gaps, errors and irregularities in information.
Alongside your salary of £24,564, HM Land Registry contributes £6,632 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

We have integrity - we value honesty, trust and doing the right thing in the right way.
We drive innovation - we are forward-thinking, embrace change and are continually improving our processes.
We are professional - we value and grow our knowledge and professional expertise.
We give assurance - we guarantee our services and provide confidence to the property market.

Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.

Before applying, please note that this vacancy is part of a national recruitment campaign across a few of our HM Land Registry offices. If you are interested in applying for this role, you can only apply at one office location, therefore please ensure that you only apply for the advertised vacancy at your preferred location. The vacancy is available at the following locations: Birkenhead, Durham, Fylde, Gloucester and Leicester, and their respective advertised vacancies can be found on Civil Service Jobs.

After submission of the first stage of your application form, you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the full application form.

The closing date for the test and full application form is 11:55pm on Monday 8th April 2024. You must build in time to complete the full application form if you pass the online test. It is recommended that you complete the practice test before completing the online test. For more information about preparing for the Civil Service Verbal test and access to the practice test, please follow this link:

If you pass the online test, you will then move onto the next stage of the application process, where you will be required to copy your CV into the online application form and complete the Technical skills section of the application form.

In the CV section of the application form, please enter your qualifications and work history.

Within the Technical skills section, in no more than 250 words, please describe a situation when you have worked with detailed information, needing attention to detail and accuracy.

Please review your application form before clicking 'submit' - once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications - this is 11:55pm on Monday 8th April 2024.

Due to the anticipated high volume of applications, it is possible that you may pass the minimum score for the Civil Service Verbal test, but we might have to raise the pass mark and as a result, you may not progress to the next stage.

The sift will be completed shortly after the closing date, however due to the size of the campaign it may take a few weeks to complete the sift.

If you are successful at the sift stage, you will be invited to attend a blended interview which will be carried out virtually via MS Teams. Interviews will take place mid-April.

The blended interview will test the behaviours and experience listed in the attached Candidate Pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don't advertise which strengths are being tested.

Candidates may refer to notes within their video interview, but they should be used as a prompt only.

The role is anticipated to start on Monday 8th July 2024. If you are successful in securing a position, there will be a significant amount of training required (approx. 16 weeks) and we would require you to be in full attendance in the office during this time. Due to the extensive training programme for this role, annual leave cannot be taken during the first 12 weeks of your employment.

Following training you will be able to undertake hybrid working. HMLR believe that a blended approach to where you work may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office.

A reserve list may be held for a period of 12 months from which further appointments can be made.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway . click apply for full job details

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