SC Cleared Senior IT Service Manager – NATO

IO Associates

SC Cleared Senior Service Manager – CIS Infrastructure as a Service

12 months (Jan – Dec) + extension.

NATO Role: 50% home working, 50% Brussels (you choose how this is done)

Circa €526 – €546 per day + tax free benefits in kind for working abroad

iO Associates is partnered with a well established global IT Consultancy who is a prime supplier on a key NATO framework.
They are looking to bring an actively SC Cleared, Senior Service Manager in on an initial 12 month contract which will likely extend for at least 1 further year.
Key things to note:

• Your UK Ltd company will need to open an EU Bank Account to be paid in Euros.
• You will pay taxes as a UK Outside IR35 contractor
• You will need to be in Brussels 50% of the time, how you divide this is completely up to you.
• You will need to cover your expenses however you will be eligible for a €241.50 tax free payment for each 24 hours you’re working over there.
• This tax free benefit will help to massively reduce the tax due.

Role description:

• Managing a CIS Infrastructure as a Service and ensuring system readiness at a level specified in the SLA.
• Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with service lines and the CIS Support and Sustainment Centre (CSSC).
• Managing the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for.
• Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required.
• Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements.
• Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission.
• Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution.
• Managing contractor support resources and acceptance of services of contractors; Will provide input to the Principal Service Manager for the Quarterly SLA report; Will provide input and recommendations to the SLA Change management process.
• Assessment of manpower and O&M budget requirements.
• Will provide support to project managers as required through the project development, delivery and transition into service phases.
• Deputize for higher grade staff, if required.

Required Qualifications:

• Service Management: ITIL Foundation and Intermediate
• Certifications in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement etc.
• Sound experience in IT services engineering, planning, operations, maintenance and management.
• Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor
• Sound experience on the Configuration Management and Change Management processes and tools.
• Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; implementation of CIS services related to network monitoring and network performance management services

Please only apply if you:
– Hold active SC Clearance
– Have strong experience working with either NATO or the MOD
– Are prepared to work in Brussels 50% of the time

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